It’s no secret that technical SAP projects can quickly become complicated. There are recommended best practices, but let’s face it—your business is unique and so are your needs. You’re often left with third-party application and hardware issues, as well as OS support questions. Where do you go for answers?

An expert IT managed services provider recognizes these requirements and leverages a streamlined set of technologies and processes to:

  • Reduce complexity
  • Increase efficiency
  • Enable transparency

Communication = project success

During project discussions clients often ask, “What’s the most critical component in implementing a successful SAP project?” Without doubt, the answer is communication. Think about it for a moment—how often have you had to ask for a status update only to receive it hours or even days later? You’re at the mercy of your MSP, hoping they meet the deadline. And as it swiftly approaches all you have are a few vague emails. Meanwhile, you have functional teams, business users and developers standing ready (and possibly billing you) for the green light to get into the system and test. You might only get a few hours advance notice if the MSP can’t meet the deadline which means rescheduling all teams. It’s a waste of time and resources. Having a partner that maintains frequent communication and collaborates throughout the project can make or break it.

State-of-the-art project management tools—on time and on budget.

Precise project tracking keeps projects on budget and on schedule. And let’s be realistic; all MSPs have the ability to offer a ticketing system, but some just don’t get it. Through a ticketing system you can track progress (when updated regularly), request additional tasks, and communicate with the provider. Sure, this technology trail enables better tracking—but falls short of collaboration and transparency. The best MSPs maintain the highest level of communication with their clients through a robust suite of monitoring and cloud automation tools. This means integrating not only a ticketing solution, but critical components that are truly client-oriented.

Client-oriented project management includes:

  • Industry standard ticketing capabilities
  • Document repositories for important project details
  • Project-tracking tools that communicate completion percentages and detailed updates, and mirror your project plans
  • Message board communication that gets teams talking quickly and efficiently—on any device
  • 24×7 access to real-time data
  • Contact and environment information in one system—partner, client, vendors

When designed from the client’s perspective, the integration of these tools delivers an unsurpassed experience, and ensures the success of your next SAP project.

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Frank Powell
About the Author:

Frank Powell

Frank is an experienced Information Technology executive that excels in high-level strategic and operational guidance to help manage and grow businesses. With 25 years experience in IT and over 19 of those years specifically in SAP, his thought leadership on industry trends, process improvement and best practices at SAP events, conferences and educational webinars are invaluable assets for companies. Frank provides his past experience in developing new technology initiatives with ever-evolving innovations to grow businesses and achieve high-performing solutions at a lower cost of ownership for your company.