By following SAP Best Practices and leveraging the experience of our expert team of consultants, Managecore delivers a support model unrivaled in the industry. One that accounts for all the activities needed to keep your SAP systems running and a customer focus that puts your business first.
Our approach is simple.
Built on transparency and collaboration, Managecore’s service offerings are designed to provide your team with visibility keeping everyone up-to-date, informed, and connected, 24 hours a day. If it is an SAP technical activity in your landscape, then it is covered by our managed service offering. We don’t nickel-and-dime our customers, we don’t make huge projects out of normal and customary maintenance tasks, and you won’t hear us say “we’ll need a change order for that”.
Making technology work for you.
Our monitoring platform and client portal provide both us and you critical, real-time visibility into your system issues. These tools allow our team to trace and correlate issues within the entire environment more quickly which means faster time-to-resolution when an issue does arise.
Technology Support Features Include:
- Collaborative messaging and forums
- Share and view documentation critical in supporting your specific environment
- View system status in real-time – you see what we see!
- Published SLA achievement
- Create and customize reports related to your environment
- Maintains a repository of all activities in your environment that is 100% searchable
- Ability to open new requests as well as tracking of existing ones
- Stay informed of the latest announcements within Managecore and the industry
Managecore's unique team approach sets us apart from the competition.
We don't use a tiered support model - you get direct access to your Managecore team 24 hours a day. Your always available consultant is engaged and caring for your environment, so issues become nonexistent. The result, nobody will know your systems better than your dedicated Managecore team. And that leads to extremely quick time-to-resolution on all incidents.
Learn more about our SAP Basis Services.