The SAP environment often presents intricate challenges that bring forth frustrating issues in managing the optimal running of SAP systems. This emanates from the complex systems, new technologies, and the growing number of applications in various locations, coupled with the dropping customer service levels experienced in the SAP domain. In the scenario of a client’s support service being outsourced to a third party, critical information has to be made available to all the stakeholders to make informed decisions and effectively tackle these compounded challenges. “This leads to greater up-time, fewer problems, faster issue identification, shorter times to resolution, and lower overall TCO. However, very few managed service providers are capable or willing to provide the level of information required to achieve this goal,” says Frank Powell, Partner, Managecore.
Managecore delivers a service-based approach to help companies optimally manage their SAP systems, blazing a trail to disrupt the managed service provider market. The firm facilitates active engagement between customers and their SAP environment by providing readily available support services for SAP Basis, HANA and Cloud Hosting.
Managecore is built on what Michael Haase, Partner, calls the “T&Cs”—Trust, Transparency, Communication, and Collaboration. These principles guide the business and help the team to achieve long-lasting results. “Our business processes, tools and people are solely focused on supporting our customer’s systems in the best way possible,” states Haase.
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