Managecore now offers global support with a true, consistent, follow-the-sun service through an Australian office. “This adds real value and consistent support for Managecore’s growing global customer base,” said Nick Miletich, Senior Solutions Engineer.
SAP users have often had poor experiences with offshore models. Ticketing, offshore resources and incomplete follow-the-sun execution often make for an unacceptable combination of outputs. The more complex the task or troubleshooting, the more difficult it is to have task hand-off and hand-back with efficiencies. Managecore carefully considered these issues when developing its global support program.
Managecore is able to seamlessly operate what has become known internally as “the 24-hour day” while building a global team to support customers regardless of location. Support in Australia delivers the Manangecore night shift by leveraging time zones—they are a day ahead. Each morning the US team receives updates from Australia. At the end of the US business day updates are provided to Australia. The efficiencies for customer operations equate to peace-of-mind and productivity.
Managecore is a full service ERP, Cloud and IT systems consulting and management firm specializing in the unique needs of mid-market companies. Once your SAP solution is deployed, Managecore professionals ensure it is hosted properly and optimized to deliver on your business needs. Our client portal enables you to see exactly what we see so we can collaborate to make better decisions faster.